At mediopastel.com, we strive to provide you with high-quality products and a seamless shopping experience. We understand that there may be instances where you may need to exchange a product. Please review the following information regarding our policy on returns and exchanges.

• Final Sale Policy: All products purchased from mediopastel.com are considered final sale. This means that we do not accept returns or exchanges for reasons other than visible damage or defects. We encourage you to carefully review your order before completing the purchase.

• Eligibility for Returns or Exchanges: Returns or exchanges will only be accepted if the product is visibly damaged or exhibits anomalies upon delivery. We kindly request that you inspect the product thoroughly upon receipt and contact our customer support team within 48 hours of receiving the order if you notice any such issues.

• Exchange Procedure: To initiate an exchange, please contact our customer support team at info@mediopastel.com. We will guide you through the necessary steps and provide you with further instructions. Please note that any exchanges must be authorized by our team before they can be processed.

• Return Shipping: If your exchange request is approved, we will provide you with instructions on how to return the product. You will be responsible for the cost of shipping the item back to us, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.

• Exchanges: Upon receiving the returned item and confirming its eligibility, we will process the exchange within 7-10 business days. Exchanges will be subject to product availability.